| |
|
|
|
|
 |
|
|
|
|
|
| |
|
|
|
|
 |
Dear Reader
Welcome to our very first
e:zine edition…
called
>>>connect...
It has been just over 2
years since Conexus
began
assisting its clients with a
range of Call Centre-based
services. |
|
|
|
Most of you are quite familiar with our
products ranging from Tactix to CRM;
X-press; Lead Tracker and our Training
Academy.
In a recent customer survey, many
of you mentioned that you would like Conexus
to be more interactive and communicate more
face-to-face as well as online.
You spoke and we listened…
This is the first edition of what we plan to
be a regular communication with you. This e:zine will be packed with updates, news and
tips on how to get the best out of our
products, and our relationship with you.
Whilst this communication in no ways
replaces your interaction with your
Relationship Manager, think of it as an
additional way to keep dialogue open. Any
suggestions, ideas and feedback are welcomed
and encouraged.
Connect…
To get us started, this
edition will mostly remind you of the
service structures we have in place to
support you. Watch out for future editions
where we will talk about specific services
designed specifically to help you delight
YOUR customers.
Thank you for your support and happy
reading!
All the best
Jake Orpen
|
|
|
|
|
|
|
|
|
news |
|
|
|
Did you know this about Conexus?
Conexus has been in operation since 2003.
From a small company with 2 customers
and
6 staff, Conexus now boasts
120 staff,
140 call-centre seats,
3 offices and 350+ customers.
We have the capability to call
150 000
people per month!
Conexus’ business is to connect YOU with
YOUR customers.
The services we offer are:
|
| |
Inbound
> Lead Generation and Capture
> Complaints and Queries
> Bookings and Reservations
Outbound
> Tele-sales
> Outsourced Prospecting
> Database Cleaning
> Targeted e-mail Campaigns
> Targeted sms Campaigns
> Service/Sales Follow-up
> Telephonic Surveys
|
|
|
|
|
|
|
Revamped Website |
|
|
|
Customer Care Line |
|
|
|
Check out our
recently-redesigned Conexus website by
following this link >> |
 |
|
Here you can learn all there is to know
about Conexus!
There is also plenty of info on all our
solutions – from Tactix, Data fix and Lead tracker – all designed to connect you with
your customers.
|
|
|
|
You might not need to attend training on our products, but perhaps there is still something that you would like |
|
|
to query on your project or on the latest reports you have received from us?
The Conexus customer care line exists to answer any queries you may have. Call 0861 275 275 to talk to a customer care agent.
|
|
|
|
|
|
|
|
|
|
|
|
The Conexus Training Academy
The Conexus Training Academy has been established to train our clients about all of our products.
If you are using Data-Fix, Tactix, X-press, Message-mix or Lead tracker and need some training, you can visit us at our Rivonia offices, where you will learn the ins and outs of the software. This will help you to maximize the benefit you get out of these products.
If you would like to attend the Conexus Training Academy, contact Jenni Parry or Stephnie Brits on 011 275 7000 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Conexus has
recently won numerous awards:
- Finalist 2006
Loeries (Alternative Media)
- Finalist 2006 CiG
(Innovation and Best Out
Bound Campaign)
- Gold Arrow
– PMR (Service Excellence)
- Winner Aegis
Award
|
|
|
|
|
|
|
|
